Support Management

Aspekt Support Management Methodology enables constant, two-way, effective communication flow between the Aspekt Support Team and Client Authorized Users. The methodology encompasses Task Management System for tracking client requests.

Aspekt Support Management Methodology Benefits for Clients:

  • Entire Support Team at disposal

  • Structured communication to avoid miscommunication problems

  • Clear and specific explanations in written format, with possibility for attachment of additional file formats

  • Precise measurement on spent time and resources for every processed request

  • Generation of custom reports and detail task analytics

  • Privilege based access

  • Secure transfer of sensitive data

  • Lower communication costs

What
clients say
  • "ASPEKT’s leasing system is a very convenient system with automated validations that limit any possibility for manual errors and now my daily operations are highly simplified as I don’t have to worry about making mistakes in calculations or assigning assets that are not available." - Lease Officer / Specialist
  • “Aspekt Leasing Software shows high performance in optimal infrastructure environment and I’m sure the system will be able to scale up without compromising the operational functions.” - System Administrator
  • "Aspekt Leasing Software offers direct performance preview, allowing me to analyze performance results per employee and manage the sales process so that all my employees are maximally effective and fully dedicated to work responsibilities." - Branch Manager
  • “We needed a system that is able to respond to the evolving regulatory environment, changing risk management procedures and addresses the ongoing operational costs with high control efficiency and we are happy to confirm that Aspekt Leasing Software delivers unlimited operational cost and risk benefits through our daily operations." - Risk Manager
  • "The use of Aspekt Leasing Software has greatly improved the process of servicing our customers. We are able to form sales policies that meet their expectations in continuity and deliver on-time and quality support.” - Operations Director
  • “At the end of the month I can conduct full financial review and generate reports for external reporting, as all the transactions are automatically posted and matched, and if there is a need for transactions correction, it can be automatically executed and the changes are presently visible in reports.” - Accounting Officer
  • “We can easily focus on improving the quality of our customer base and analyze the results received from sales when combining offer conditions that will best match the most profitable customer segment and create win-win situation for both parties.” - Operations Director
  • "From the beginning, Aspekt Leasing Software was successfully aligned with our growth strategy and helped us continually increase sales volumes and surpass predefined targets by offering endless flexibility and incorporation of changes." - CEO
  • “Generating invoices with automated operation eliminates the need for manual interventions and gives us more time to concentrate on analyzing financial results.” - Accounting Officer
  • "I’m able to control all internal processes directly from my office by spending minimal time for communication with colleagues and sharing thoughts on any kind of issues that may arise. " - Internal Audit